Since the pandemic began, Goodwill Central Coast has navigated through a myriad of challenges, including state-issued closures and a need to protect the health and safety of both guests and employees.
Through it all, our stores and donation centers throughout three counties have worked diligently to not only maintain our mission but expand on it.
More than a year into the pandemic we’ve seen donations rise, stores and donation centers remain open, hours expanded, prices fixed and jobs created.
Goodwill’s model appealed to a large percentage of residents who spent isolation cleaning out closets and garages. Donations have skyrocketed, and our teams have worked hard to get those items ready to sell to a public hungry for bargains.
And we’ve done it all putting safety first. In all our stores we’ve maintained capacity at as low as 20 percent, spacing out customers to avoid spread of the virus. In addition, we instituted multiple safety and sanitation measures to protect both our shoppers and employees. Fortunately , capacity limits have increased to 50% in our Monterey and San Luis Obispo County locations. Our Santa Cruz county locations are now allowed to have capacity at 100%.
We are proud to share other accomplishments:
We expanded our winter hours from previous seasons, now open from 9 a.m.-7 p.m. daily, giving donors more time on Sunday to shop, with hours shifting from 10 a.m.-6 p.m. to 9 a.m.-7 p.m. All donation centers are now open from 8:30 a.m.–7 p.m. (one exception is that Alisal is open 9a.m.-6 p.m. Daily)
opens in a new windowWe continue to hire and increase the number of jobs in our retail stores. There have been no cutbacks due to COVID at retail stores or the e-commerce division. There are currently dozens of job openings throughout the three counties of Santa Cruz, Monterey and San Luis Obispo.
Our e-commerce moved into its new space, with more than 25 associates and managers now producing more than 5,000 new listed items per week onto Shopgoodwill, Ebay and Amazon platforms.
We have expanded and enhanced our Risk Management/Loss Prevention efforts with new staff and new technologies. This includes auditing and camera monitoring to better assist our stores in keeping up with changing COVID guidelines and to reduce shoplifting.
The items you find at Goodwill Central Coast are a great value and we have been diligent in keeping prices low in our stores and outlets. Even during rising costs in all areas or our expenses, we have been successful in maintaining our low prices and avoiding price increases for nearly 3 years running. Low prices, coupled with a great assortment make it a rewarding shopping experience for the donor.
Stores in Paso Robles and San Luis Obispo have been remodeled with a fresh new look and easier shopping environment. The focus was on creating a better place to shop and a better place to work for our Associates. Recently, all of the Santa Cruz stores, and the Seaside store have also been remodeled.
Throughout the pandemic we’ve made it a top priority to create safe, seamless shopping at any of our 14 retail locations, E-Commerce, and two outlet stores throughout Santa Cruz, Monterey and San Luis Obispo counties.
And your willingness to donate items have bolstered our mission: to strengthen lives, families and communities by removing barriers to employment through our education, training and employment services. Goodwill Central Coast gives sincere thanks to those supporting our Mission.
It’s been a rough year, but we’ve come through it together.